Shipping policy

We know how important it is to have your Emergency Home Guide close by when you need it most, so we work hard to get every order packed and dispatched as quickly as possible.

We offer free standard shipping Australia-wide, and once your order has been sent, you’ll receive a tracking number so you can follow its journey right to your door.

Please keep in mind that delivery times can vary depending on your location and may occasionally be affected by public holidays, peak shipping periods, or courier delays outside of our control.

If you have any questions about your order or experience any issues with delivery, please don’t hesitate to contact our team — we’re always happy to help.